30-Days Money Back Guarantee (Return / Refund)
Adya Diamonds Ltd wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders – Order Your Dream & Earrings) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off!
Details are below.
How to return an order:
- Obtain the Return Authorization Number:
To generate an RMA (return authorization) number, call Customer Service on 0208 248 6568 or select 'Return Authorization Form' at the bottom of this page. Fill in the appropriate information and then follow the instructions below to return your package. - How to Package Your Return:
Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Adya Diamonds.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft. - Shipment and Insurance:
Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Adya Diamonds for quick and easy refunding. - All Return Packages should be mailed to:
Adya Diamonds Ltd
Return & Refund Dept
129 Bessborough Road
Harrow
HA1 3DF
Return Process
The Adya Diamonds warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Adya Diamonds will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made via cheque on the name the original payment was made. Please allow 7 days for the cheque to be delivered after the product has been received at the warehouse.
Required Conditions of Return
- Packages without a return authorization number (RMA#) will not be accepted for refund.
- Items must be returned in the same condition as they were sent from Adya Diamonds within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
- Custom orders such as orders with engraving, special ring sizes & earrings cannot be accepted back for a return (refund, exchange or repair).
